Refund policy

Thank you for choosing Sauci AI. We aim to provide a smooth, satisfying, and reliable experience for all users. This Refund Policy explains when refunds may or may not be issued for purchases made through Sauci AI, including token packages, subscriptions, and crypto payments.

This Refund Policy applies to all transactions made with:

1. РЕГНЕКСТ ЕООД / REGNEXT EOOD / Ltd.
   Company Number (UIC): 208608387
   Registered Address: Str. George Washington 13, Sofia 1000, Bulgaria

By making a purchase on Sauci AI, you agree to the terms below.

1. General Refund Policy Overview

Sauci AI provides digital services, AI generations, and subscription-based features. Because digital content is delivered instantly, and tokens are consumed immediately once used:

• Most purchases are non-refundable
• Refund requests are reviewed case by case, and approved only in specific, limited circumstances

If you experience any technical issues, defective output, failed deliveries, or billing errors, please contact us at support@sauci.ai so we can help resolve the issue.

2. Quality Guarantee (Defects & Errors)

We stand behind the quality and uptime of our platform. If:

• you receive defective, broken, or repeatedly failed AI generations,
• a feature you purchased does not work as intended, or
• a system error prevents delivery of tokens or usage,

you must notify us within 7 days of purchase or incident.

We may, at our discretion:

• replace lost tokens,
• restore service access,
• fix the issue and compensate you appropriately, or
• in rare cases issue a partial or full refund (non-crypto payments only).

Refund decisions are made case by case, based on logs, usage, and system data.

3. Tokens, Top-Ups & Digital Goods

All token purchases, digital credits, boosts, top-ups, and usage-based digital goods are:

• Final and non-refundable,
• Even if unused, except where required by mandatory consumer law.

Why?

Tokens provide immediate access to digital AI processing, meaning the service begins the moment tokens are added to your account.

Users are responsible for:

• verifying the correct package before purchasing,
• managing token usage,
• ensuring their device/internet connection is functioning properly.
   

4. Subscription Plans (Monthly, 3-Month, Annual)

4.1 Cancellation of Subscriptions

You may cancel your subscription at any time from your account settings or by contacting support@sauci.ai.

When you cancel:

• Your subscription remains active until the end of the current billing period
• No prorated refunds are issued for partially used billing cycles
• Tokens already credited remain in your account unless stated otherwise

4.2 Renewals

We send reminder emails (where technically possible) before:

• 3-month renewals
• 12-month renewals

This allows you to top up on time or cancel if you do not wish to renew.

5. Cryptocurrency Payments (Top-Ups, 3-Month, and 1-Year Packages Only)

Sauci AI accepts cryptocurrency only for:

• Token Top-Ups
• 3-Month Subscription Packages
• 1-Year Subscription Packages

Due to the nature of blockchain transactions:

• All cryptocurrency payments are final and non-refundable
• Crypto transactions cannot be reversed, disputed, or undone
• Price volatility and network fees are outside our control

Please double-check:

• the payment amount
• the wallet address
• the network
• the selected package

before completing your transaction.

If a crypto payment fails due to a user error (e.g., wrong network, underpayment), we cannot guarantee recovery.

6. Billing Issues & Failed Payments

If you believe you have been incorrectly charged or if a renewal occurred unexpectedly:

• Contact support@sauci.ai within 7 days of the charge
• We will investigate and determine appropriate action

In cases of fraud or unauthorized transactions, you must also notify your bank or payment provider.

7. Refund Exceptions Required by Law

If you live in a region where consumer protection laws mandate refund rights for digital goods (such as certain EU/EEA countries), those rights may apply unless you gave explicit consent to immediate delivery.

By purchasing tokens or instant-access digital features on Sauci AI, you acknowledge:

• digital content is delivered immediately
• you waive your statutory withdrawal right under EU digital goods law (where applicable)

This is standard practice for instant digital services.

8. How to Request Support or a Refund Evaluation

If you believe your situation qualifies for a review, contact:

support@sauci.ai.

Include:

• your account email
• order ID(s)
• payment method
• screenshots (optional)
• the issue you experienced
• approximate date/time of the problem

We aim to respond within 48–72 hours.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. If significant changes are made, we will notify users via email or website notice. The “Last Updated” date will always reflect the latest version.

Continued use of the Services after changes take effect means you accept the modified Refund Policy.

10. Contact Information

For any questions regarding this Refund Policy, please contact:

Email: support@sauci.ai
Company: РЕГНЕКСТ ЕООД / REGNEXT EOOD / Ltd.
Address: Str. George Washington 13, Sofia 1000, Bulgaria